As the beginning of your season draws near, Clover Sport recommends taking the time to make sure your devices are ready to go before the doors open on opening day. This article will explain the steps we recommend to make your season go smoothly.
60 Days Before Season Start
Review Training Material
- Log into and learn more about the Clover Sport Help Center
- Review announcements to learn about new product features and enhancements
- New Admins should review the Training Syllabus
- New Cashiers can review the Sales Terminal Quick Start Guide
- If needed, contact our sales team at support@bypassmobile.com to request on-site service days for setup, training, or event support. (Note: Limited space available. If you are interested in these services, please contact Clover Sport as soon as possible.)
Review All On-site Hardware and Equipment
- Report damaged or broken equipment to Clover Sport Help. Your hardware may qualify for RMA/Warranty process for devices under warranty
- Test that your terminals power on
- Contact Support at support@bypassmobile.com if new hardware/products/integrations, training, and/or additional services are needed.
Verify Network Connection
- Consulting with your site's IT department to review network changes that can affect device access
- Confirm that each device is either on a WiFi network or an ethernet network, but not both simultaneously.
- Confirm network connection is strong and functional (Note: Connectivity during testing may not reflect real-world connection speed and strength of a live event.)
Perform Test Log in
- Log into Clover Sport Access (Station Duo) and Anywhere (Flex) on your terminals
- Any pending updates will download
30 Days before Season Start
Functionality Test
Before your event check the following items:
- Charge and power on devices
- Test devices network connection
- Log into Clover Sport on your terminals
- Check the software versions between the devices (report any discrepancies to support)
- Verify locations, menus, modifiers, and items are loading and accurate
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Perform multiple test transactions throughout your site
- Cash transaction on every device
- Credit transaction on multiple devices per MID
- Scanner transactions (Stored Value, Promotions, Loyalty, etc)
If you use Handhelds / Remote Fulfillment / In-Seat / Premium / Parking (software: Anywhere)
- Verify that orders successfully route to the printers and KDS where applicable
- Verify the correct number of receipts are printing
- Ensure print groups are assigned and printing accurately for menu items
If you use Stations / Remote Fulfillment / Concessions / Restaurant / Premium (software: Access)
- Verify the correct number of receipts are printing
- Verify peripherals are functional
- Credit Card Reader
- Cash Drawer
- Scanner
- Printer
Contact Clover Sport Help for any additional technical concerns
Helpful Links
Contacts
Hardware / Software Issues
Submit a case to the Clover Sport Help team via the Help Center
If you discover or run into any hardware or software issues, contact the Clover Sport Help team via the Clover Sport Help Center.
New / Replacement Equipment Requests
Email support@bypassmobile.com
When contacting our sales team, be sure to include the billing contact, email address, shipping address, type of hardware, and quantity in the email.
If you have any questions or concerns, reach out to the Clover Sport Help team as soon as possible.