Use the search feature to search for your error code in this table. If you error code is not present contact our Clover Sport Help team.
| Error Code | Troubleshooting Steps |
| payment failed, gateway message: {"message":"429 Too Many Requests"} | Attempt to close to Card on File upon checkout. |
| payment failed, gateway message: Approved | Check Card on file expiration date. |
| a valid order taker is required | Assign another Order taker to the booking. Then manually convert the pre-order and attempt to close. |
| payment failed, gateway message: reference_sale attempt on Clover payment failed with {} | Attempt to close to Card on File upon checkout. |
| payment failed, gateway message: Do not honor | The Customer's bank is denying the card. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: REJECT 203 | The Customer's bank is denying the card. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: Declined | Payment Failed: Card declined. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: {"message":"{{Your_Transaction_ID}} not found for merchant: {{Your_Merchant_ID}}"} | Login to the right location or physically move a device that was in a different MID |
| payment failed, gateway message: DECLINED: Over limit / Insufficient funds. | Payment Failed: Insufficient funds. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
If your issue is not listed above reach out to our Clover Sport Help team.