Suites Customers may hold a Card on File on their Customer profile associated with a Suite Account. When that Suite Account books the Suite for that Customer, the Card on File may be assigned to the preorder and used to close the order on the device on the day of the event.
Five minutes before the event start time (as indicated by the start time you set for the event under Events > Events), preorders automatically convert to open tabs on the device that can be added to during the event.
If there is an error with the payment upon conversion, the preorder's Status updates to CONVERSION ERROR.
Use the search feature (Ctrl + F) to search for your error code in this table and follow the troubleshooting steps. If the error code is not present contact Clover Sport Product Support.
Payment Error Codes:
| Error Code | Troubleshooting Steps |
| payment failed, gateway message: {"message":"429 Too Many Requests"} | Attempt to close to Card on File upon checkout. |
| payment failed, gateway message: Approved | Check Card on file expiration date. |
| a valid order taker is required | Assign another Order taker to the booking. Then manually convert the pre-order and attempt to close. |
| payment failed, gateway message: reference_sale attempt on Clover payment failed with {} | Attempt to close to Card on File upon checkout. |
| payment failed, gateway message: Do not honor | The Customer's bank is denying the card. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: REJECT 203 | The Customer's bank is denying the card. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: Declined | Payment Failed: Card declined. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
| payment failed, gateway message: {"message":"{{Your_Transaction_ID}} not found for merchant: {{Your_Merchant_ID}}"} | Login to the right location or physically move a device that was in a different MID |
| payment failed, gateway message: DECLINED: Over limit / Insufficient funds. | Payment Failed: Insufficient funds. Try another form of payment by updating the card on file, then manual re-try conversion through the booking bulk actions. |
Other Error Codes:
| Error Code: | Troubleshooting steps: |
| Error: undefined method 'auto_print_remote_orders?' for nil:NilClass | A misconfiguration has prevented successful conversion of the order. Create an Event Day tab using Server Station (Duo) or Ordering Mode (Flex) to ring in the items that were supposed to be on the preorder. Close to the COF or another payment method at the end of the night. |
If your issue is not listed above reach out to Clover Sport Product Support.