Customers can take advantage of a Promotional Discount and use a Loyalty voucher on the same order. When configured, a cashier can apply both Loyalty and Promotions to a single order.
Promotion: Manager system that provides automatic Discounts to customers, such as season ticket holders or VIP customers. Promotions can work with third-party integration partners such as Ticketmaster. Only one promotion account can be applied per order.
Loyalty: Third-Party integration with Manager that provides Discounts and/or vouchers. Some of the third-party integrations partners we currently work with are Venuetize, Lava, Tappit, LoyaltyMatch, Fortress, ValueLink, and Paytronix.
- How to Apply Loyalty or a Promotion to an Order
- Tap/Dip/Swipe Settings for Loyalty and Promotions
How to Apply Loyalty or a Promotion to an Order
1. Navigate to the General Settings page by going to Configuration > General Settings.
2. Select either Promotions or Loyalty to set the Default scanning behavior for Anywhere and Access.
3. When ringing up an order the cashier can scan to add either Loyalty or Promotion, whichever is your default scanning choice. You can open the scanner on the bottom left corner of the screen on the Station Duo or the left hand button on the Flex.
4. To add the non-default Discount, tap the three buttons in the top right. Tap Add Loyalty or Add Promotion.
5. Enter the Loyalty or Promotion number. Hit the green Submit button.
6. If your loyalty program includes Vouchers, your customers will be presented with a screen to select the vouchers they would like to use. The customer should select their vouchers and select Apply Selected. If customers would like to use all of their vouchers, they should select Apply All.
Note: This screen will only display if your integrating partner utilizes vouchers.
Tap/Dip/Swipe Settings for Loyalty and Promotions
Certain promotions and Loyalty programs enable guests to tap, dip, or swipe a physical card on the customer-facing display, just like they would with a credit card. Please consult your Clover Sport representative before turning on these settings in Clover Sport Manager. To enable,
1. Navigate to Configuration > General Settings
2. Toggle on Tap/Dip/Swipe for Promotions or Tap/Dip/Swipe for Loyalty (depending on what your Clover Sport CS Manager has advised).
If Tap/Dip/Swipe Settings are enabled, when the cashier clicks Add Promotion or Add Loyalty, the guest is prompted to insert, swipe, or tap their card on the customer facing display: