As part of our ongoing commitment to strengthen security and enhance identity verification, we are implementing an updated authentication service that incorporates Multi-Factor Authentication (MFA). With MFA in place, your account gains an additional layer of protection by requiring multiple verification steps beyond a simple username and password.
- Key Benefits
- Sign-In Workflow
- Removing an MFA Device
- Forgot Password Workflow
- MFA Issues: Contact Support
- FAQ
Key Benefits
- Improved Security: Minimizes the risk of unauthorized access.
- Compliance: Satisfies compliance requirements for secure access to corporate resources.
- User-Friendly: An intuitive process designed to minimize disruptions and allow quick, secure logins.
Sign-In Workflow
You will see this page when attempting to sign in:
If you have not set up MFA, you will be prompted to enter your phone number:
Note: You will only be able to use the Skip for now button to bypass MFA setup during the grace period set to expire on April 30th, 2025. MFA will be mandatory for all accounts on this date.
You will then receive a One Time Passcode (OTP) to the number you entered via text message:
Once you enter your OTP, you will be granted access to Clover Sport Manager.
Removing an MFA device
To remove your MFA device and set up a new phone number, follow these steps.
1. Select the dropdown menu from the top-left corner of Manager, next to your username.
2. Select Edit Account.
3. Confirm your password.
4. Enter the OTP sent to your current MFA device.
5. Select Change MFA Device.
6. From this page, you can remove a previous MFA device phone number by selecting the Remove button.
Forgot Password Workflow
Selecting 'Forgot your password' will allow you to enter your email address to reset your password.
For a step-by-step guide on how to reset your password, click here.
MFA Issues: Contact Support
If you experience issues that cannot be resolved through the self-service process or general troubleshooting steps, please follow the standard support process:
Contact the Support Team: Phone (512)-291-6192
Note: Any issues with MFA will require a phone call from the user who owns the device and account. MFA support is not available via email.
Contact Your Technical Account Manager: If the issue remains unresolved or urgent, escalate it to your corporate admin, who can contact your venue's assigned Technical Account Manager (TAM).
FAQ's
Why do we need MFA? MFA significantly reduces the risk of unauthorized access by requiring multiple factors to verify identity. It helps protect corporate data & ensures compliance.
When will I get access to MFA?
- The MFA release will occur gradually over the month of April
- The majority of US customers will receive the feature the week of April 7th
- Some US and all CA customers will receive the feature during the week of April 14th
- These timelines are subject to change
Is MFA required? MFA will be required for all administrator accounts with access to Clover Sport Manager. Users will be allowed to skip the setup of MFA until April 30th, 2025. MFA will not be required for order takers at the device.
What if I lose access to my primary verification method? Contact your corporate admin or the support team immediately to help update your MFA phone number.
I’m receiving an “Invalid Credentials” error, but I’m sure my password is correct. Double-check that your username and password are typed correctly (including case sensitivity). If issues persist, use the Forgot Password link or reach out to your corporate admin or Clover Sport Support
How do I reset my password? Click the Forgot Password link on the login screen, verify your identity with your MFA method, and follow the instructions to set a new password.
What should I do if my one-time passcode keeps failing? Ensure your device’s time settings are accurate; time discrepancies can invalidate generated passcodes. If the issue persists, contact support.
When should I escalate the issue to my TAM? If you’ve exhausted all available troubleshooting steps and the support team has not resolved the problem or it is mission-critical, escalate to your TAM.
My Clover Sport Manager login page looks different; is that expected? Yes, your browser will be directed to the new login page that is shown below. Note: The new login page does not mean that the MFA feature has been released to your venue. Please take a look at the release schedule shared above.