Some features may behave differently than those listed below. For more information click here.
This article explains how to add a tip to a completed order for Locations at your venue that are accepting tips on printed receipts. Once a tip has been added to a receipt and signed, the order taker navigates to the completed order to add the tip.
Configuration
To use this workflow, within your Location settings, you must enable Accept Signatures on Printed Receipts and Allow Tips. For more information, click here.
Also, ensure the Employee who will be inputting tips has the Role Permission, Edit Tips, enabled for the Role attached to their Employee profile to avoid needing a pin authorization to add a tip to each order.
How to Add a Tip to a Completed Order
To add a tip to a completed order,
1. Navigate to the Orders Screen by tapping Orders on the Register Screen or by tapping the Orders page from the Home Screen.
2. On the Orders Screen, tap on the order of which you want to adjust to enter the tip amount.
3. Tap the Tip button to the right of the card you would like to charge the tip to.
- Note: Multiple cards may appear in this section, as it will display any credit cards used for authorization and payment. For example, a customer may have opened a bar tab under one card but paid for the order with another. Additionally, there may have been a split credit payment for the order. Please ensure to select the card that was used for the payment.
4. Enter the desired tip amount in the entry pad as shown below.
Note: If you input a tip greater than 50% of the subtotal, you will be asked to confirm you would like to proceed with adding to prevent adding a large tip by mistake.
Press No if it was a mistake and input the correct tip.
Press Yes if you would like to proceed to add the tip.