Tapping an Order on the Orders Screen displays its details. This article explains the different actions you can take on the Order Details screen.
Completed Orders
Tapping on a Completed Order will display the Order Details screen. Here you can:
- Refund a line item
- Refund the order
- Email or print a receipt
- Adjust the tip
- Note: You may only edit tips if you are accepting signatures on printed receipts at the Location. Digital tips may not be edited.
- Note: Tips cannot be edited on stored value payments if tips stored value payments are disabled.
Open Order
When viewing an open order (an open tab) you can:
- Void a line item
- Void the order
- Print the receipt
- Add items to the tab
- Split the order
Offline Order
If an order is offline, then your options are limited. You will need to connect to the internet and sync your order before you can refund or email a receipt. For more information on syncing Offline Orders, click here.