Cashiers use the Register Screen to take new orders and adjust the item details on the order.
- Cart, Menu, and Menu Categories
- How to Add an Item to the Cart, Edit Item Details, & Check Out
- Item with Modifiers
- 60-Second Timer
- Order Created At Timestamp
- Different Menu Item Types
- Pickup Notifications
Cart, Menu, and Menu Categories
The Register Screen is organized into a Cart, a Menu, and the Menu Categories. The Menu shows that Location's Menu Items and is organized by Menu Categories.
Menu Categories are displayed in Alphabetical Order on the right-hand side, unless you adjust their position number in Clover Sport Manager. Please see the article Menu Categories to learn how to edit positions.
How to Add an Item to the Cart, Edit Item Details, & Check Out
1.Tap the item to add it to the cart. Tap it as many times as you want added to the cart.
2. In the cart on the left, tap the menu item to edit Item Details.
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- Quantity: add or remove that item's quantity
- Remove the Tax: takes tax off of the item
- Return that Item to inventory: this function is deprecated
- Return the item: only used in retail scenarios
- Add special instructions: these will display on the chit (if applicable)
- Edit Price: only available for Open Price items
- Edit Options: only available for Items with modifiers
3. Tap Update to save changes.
4. Tap Checkout to proceed to payment options. The payment options available to you depend on the Location settings.
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- Tap Credit if using a credit or debit card or Apple Pay, Google Pay, or Samsung Pay.
5. If the Location settings allow tips, the Customer will be prompted to tip. After tipping or skipping the tip screen, they will insert, swipe, or tap to pay.
6. Continue taking orders from the Register screen.
60-Second Timer
When paying with the Credit or Split Credit option, or authorizing a tab with the Credit or Split Credit option, a 60-second timer will appear on the order taker screen.
This timer informs the order taker whether the customer has interacted with the customer-facing mini display to initiate payment.
If the customer does not interact with the mini and progress through the payment process within 60 seconds, the payment will be canceled and the order taker will need to select the Credit or Split Credit option again.
The order information will not be lost, nor will the order taker need to input the order again. The timer will restart its 60-second count if the customer interacts with the customer-facing mini display (e.g. selecting their tip, swiping their card, initiating tap-to-pay, etc.).
The timer and the information in the Transaction Processing window provide the order taker with clear updates on the customer's actions.
- Note: If the customer fails to sign on the customer-facing display within the 60-second window, the credit card payment will be voided and the transaction will have to be completed again. This only applies to credit card payments that have extended to the digital signature process when digital signatures are required for the transaction.
Order Created At Timestamp
- Every order of the day's Created At Timestamp will be the time that you open the Register app.
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Why is this important?
- Let's say you set your Event Start Time at 5:00 pm, but you have someone enter the Register app at 4:30 pm, the first order of the day will show a Created At Timestamp of 4:30 pm, regardless if the cashier created the order at 5:00 or after.
- If you filter your Reports by that Event, then you will be missing the order data for the first order of the day.
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How do I avoid this?
- To avoid this, do not enter the Register app before the time set on the Event. Set your Event time to the time you will have order takers entering the Register app. Typically, that is 2-4 hours before doors open.
Item with Modifiers
Items that show a small plus icon have Modifiers connected to them. A second screen will appear and show any additional options added to that item.
Different Menu Item Types
The type of Item controls how it functions on the Register. When creating a Menu Item you can choose between four different types. Standard, weighted, gift card, or open price.
- Standard Item - Item with price
- Weighted Item- Item with a price per ounce
- Gift Card - Item that sells a gift card or Stored Value item.
- Open Price Item - An Item that prompts with a price when tapped
Click here for more information on how the four menu item types function on the Register.
Pickup Notifications
If Pickup Notifications are enabled, a prompt asks for the customer's name and phone number.
- Note: Pickup Notifications are only available with the Contactless Commerce license. If you are interested in purchasing this feature, please contact Clover Sport Product Support.