This guide explains how to navigate and check out on the Dual Mode Kiosk.
To learn how to Activate and Configure Kiosk please click here.
To learn how to Enter and Exit Dual Mode Kiosk on the Station Duo, please click here.
Navigate the Menu
You may navigate the menu by scrolling up and down or tapping the menu category to navigate to that category.
Menu Categories
Menu categories display in alphabetical order by default.
You may choose to display categories by editing their numerical position, which will override the alphabetical order.
Search Menu Items
Tap the Search Menu bar and use the keyboard to find menu items.
You may scroll up and down the searched items to view more. When finished with the search tap the x.
To dismiss the keyboard, tap DONE.
Menu Items
Display Name
The Display Name you enter for a menu item appears directly on the DM Kiosk for guests to see.
Images and Icons
Images can be included with menu items to enhance their appearance.
You may also choose to add an icon in place of an image.
If no image or icon is added, a black and gray icon will display by default.
In the example below, a preselected blue icon has been added to 12oz Dos XX. No image or icon was added to the 12oz Modelo.
Alcoholic Items
A menu item can be marked as an alcoholic item, which allows you to limit how many alcoholic beverages can be ordered per person (order). The default alcoholic beverage limit on Kiosk is 2 if the Max alcoholic items per order field is left blank.
You may also customize the Alcoholic Item Display Message. The message appears when a guest taps a menu item marked as an Alcoholic Item.
When adding an alcoholic item to the cart, you will be notified of the venue's alcohol policy.
When you've reached the maximum alcoholic items per order, you will be notified and unable to add additional items.
The plus sign below is grayed out because the guest has reached the maximum number of alcoholic items per order.
Modifiers
Modifiers will light up green as they are selected.
Required
If a modifier is required, "Required" will be clearly displayed above the options. The Add to Order button will be grayed out until a modifier is selected.
Optional
If a modifier is optional, "Optional" will be clearly displayed above the options.
Single Selection
Single selection allows the guest to pick just one modifier. The selected modifier turns green.
Quantity Limit (Limit Selection to_)
If there is a quantity limit on the modifier, once the limit is reached the unselected options will be grayed out.
Place an Order
The checkout process varies based on whether the location is set for Expeditor Mode or Scan and Go.
Expeditor Mode/Digital Receipts and Notifications
When a location is enabled for Digital Receipts and Notifications, the guest is prompted to input their name and phone number so they can receive texts about the status of their order after tapping Pay Now.
Note: The Name Field is required.
Entering the phone number is optional.
If you enter your phone number, tap Next to continue to the payment options.
Tap No Thanks to bypass the phone number. If you select No Thanks, answer the Are You Sure? prompt on the next screen. If you do not enter your phone number, you will not receive text notifications about the status of your order.
Scan and Go
When a location is set up for scan and go mode, the guest will scan the barcode on the item to add it to the cart.
If when scanning an item it is not found on the menu, Item Not Found is displayed. Tap Back to Menu to find the menu item by searching for it.
Check Out
When you're ready to check out, click Pay Now.
How to Add Loyalty
After clicking Pay Now, if venue has a Loyalty program, the next screen will ask you to add loyalty.
1. Click Add Loyalty
2. Scan the Loyalty barcode using the external barcode scanner or swipe the loyalty card. If needed, tap Enter Account Manually to type the Loyalty account number.
3. If you don't have Loyalty, tap skip.
How to Pay with Stored Value
1. On the checkout screen, select the stored value payment tender you are using.
2. Scan the QR code using the external barcode scanner or swipe the stored vlaue gard. If needed, tap Enter Account Manually to type the stored value account number.
Order Adjustments on DM Kiosk
Order adjustments such as tax, surcharges, gratuities, and discounts will be displayed on the checkout screen before paying.
Donations and Tips are added after selecting the payment method.
Tax
Tax will be displayed on the checkout screen below the subtotal.
Inclusive Tax will say (included).
Surcharge
Surcharges are supported in DM Kiosk.
A surcharge are automatically added to every order at the Location where it is enabled.
Gratuity
Automatic gratuity by percentage or dollar amount is supported in DM Kiosk.
Manual gratuity and manual custom gratuity are not supported in DM Kiosk.
Discount
Clover Sport Manager pre-configured and custom discounts are not supported in DM Kiosk.
Some third party Loyalty providers provide promotional discounts that can be applied to an order
Donation
Donations are supported in DM Kiosk.
A donation prompt populates on the customer facing display after selecting credit as the payment tender before the tip prompt (if tips are enabled).
To read more about Donations, click here.
Tips
When using DM Kiosk, tips for a Location are always digital, never added to a printed receipt.
Receipts
Printed Receipts
Receipts can be set up to auto print on DM Kiosk. When auto-print Kiosk receipts is toggled on, a receipt prints for every order closed on the kiosk.
If auto-print Kiosk receipts is toggled off for DM Kiosk, a print receipt option appears after the order is closed.
Below is an example of a print receipt button and a text receipt button.
In this Location, Auto-print Kiosk receipts is toggled off and Enable text receipts for Kiosk is toggled on.
Text Receipts
Text receipts are available on DM Kiosk. If Enable text receipts for Kiosk is toggled on, a text receipt option appears after the order is closed.
1. Tap Text Receipt
2. Tap the phone number field.
3. Type your phone number. It must be a 10-digit phone number.
4. Tap Send.
Note: After an order is closed, after 6 seconds of inactivity on the touch screen, the guest loses the opportunity to get a texted receipt.